Services

Business Process Re-engineering (BPR)

Objective

The bottom line objective of any BPR cycle ought to be to determine what we need to do to sustain and grow our business through optimal resource utilization. This is achieved through the use of:

• A proven methodology, which is sufficiently flexible to adapt to the needs / wants of an enterprise;
• Varied experience, which permits you to "think outside the box" and to explore solutions employed in other environs;
• Marketplace knowledge, which addresses your Customer expectations and delivers strategic advantage over your competition;
• Internally empowered expertise, coached / facilitated by an expert in change management and given the tools to introduce continuous improvement internally; and
• Absolute commitment to the culture and change processes by Senior Management. There is an old adage that goes something like this: "If you had bacon & eggs for breakfast, you know a chicken was involved - but a pig was absolutely committed!". Rest assured that the success of this ongoing challenge is directly attributable to your providing genuine support to the team - helping to detour roadblocks, changing internal politics and culture and providing necessary guidance.

Methodology

The following depicts the deliverables you can expect in each of the project phases:

Scope the Project Parameters

1. Project goals and scope of mandate established and confirmed with your Project Manager and the Senior Management Project Steering Committee;
2. Constraints & assumptions noted;
3. Roles identified and key process owner liaisons determined;
4. Project support requirements finalized;
5. Time-phased detail schedule of project events and milestones prepared; and
6. Project Executive Plan reviewed and confirmed by Steering Committee.

Understand the Business Environment

1. Current ("Is") process mapped / flowed, documented and confirmed through Process Owner interviews;
2. Pertinent documentation (internal policies, procedures, organization charts, government/collective agreement restrictions, etc.) gathered; and
3. Current technologies (i.e. automated tools, application systems and communication architectures) analyzed. Dynamics, credibility, duplication of effort, added value and integration issues noted.

Analyze & Evaluate Current Processes

1. Process, technology and organization disconnects & duplication of effort identified and analyzed;
2. Inappropriate hand off of activities between disciplines or departments and efforts which do not add value to processes highlighted (too often, efforts are wasted on making processes streamlined or simplified when they need not be done at all); and
3. "Quick fixes" which require little or no investment identified and proposed for immediate implementation.

Focus on Redesign

1. Proposed ("Should") processes mapped / flowed using a clean sheet approach within the parameters and scope discussed earlier;
2. New processes populated and support tool - technology, application software, hardware, communication - changes proposed, if required (see Business System Requirements Planning, Search & Implementation);
3. Any necessary organization changes reviewed with Steering Committee;
4. Cost / benefit analyses performed, using industry standard measurements and Return on Investment (ROI) techniques; and
5. Recommendations summarized for Executive review and concurrence.

Establish a Migration & Implementation Plan

1. Proposed migration and implementation strategy and process improvement action plan developed;
2. Formal summary Executive debriefing presentation made for purposes of resolution and approval of Project Team’s initiatives and to foster Senior Management’s commitment to the proposed changes; and
3. Assignment of necessary implementation resources needed to implement approved changes made.

Continuous Improvement

That’s right! It never ends! The significant difference between this phase and subsequent process improvement implementations is that the tools, knowledge and Corporate culture required to easily address change in the future is completely in your hands and with your internal resources. The methodology discussed herein is adaptable to all change management challenges, regardless of scope or complexity.

Business Process Re-engineering
Project Management / Facilitation
Business System Requirements Planning, Search and Implementation